Hotel Riu Palace Riviera Maya - All Inclusive

At RaysGO Travel, part of Grupo Rays, we value and respect your privacy. For this reason, we want to inform you clearly and transparently how we collect, use, store, and protect your personal data in compliance with current Chilean regulations (Law No. 19.628 on the Protection of Private Life) and international data protection standards.

1. Data Controller

The controller of the personal data is:

Turismo Rays SPA

RUT: 76.053.189-8

Address: Avenida Providencia 1208, Office 1010, 10th Floor.

Contact email: contacto@Raysgotravel.cl

2. Data We Collect

We may collect and process the following data: Identification data: name, surname, RUT or passport.

Contact data: email address, phone number, physical address.

Travel data: destination preferences, dates, bookings, purchase history.

Payment data: only the information necessary to process transactions (we do not store card details).

Browsing data: cookies, IP address, device used, and usage statistics of our website.

3. Purpose of Processing

Personal data is used for the following purposes:

Manage travel quotations, bookings, and purchases.

Send confirmations, documentation, and assistance related to contracted services.

Provide customer service and after-sales support.

Communicate promotions, news, contests, and exclusive benefits from RaysGO Travel and Grupo Rays (with prior consent).

Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on:

Your express consent.

The execution of a travel services contract.

Compliance with legal obligations.

Legitimate interests to improve our services and user experience.

5. Data Retention

Data will be retained only for as long as necessary to fulfill the purposes described or as required by law.

6. Data Communication and Transfers

We may share your data with:

Tourism service providers: airlines, hotels, operators, and insurers.

Technology providers: booking systems, hosting, and payment platforms.

Competent authorities: when required by law.

In the case of international transfers, we will ensure that the receiving country provides adequate levels of data protection.

7. User RightsAs the owner of personal data, you have the right to:

Access the information we hold about you.

Correct inaccurate or incomplete data.

Request the deletion of your data when applicable.

Object to the use of your data for marketing purposes.

Request the portability of your data.

You can exercise your rights by writing to: contacto@raysgotravel.cl

8. Information Security

We apply appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, or disclosure.

9. Cookies and Similar Technologies

We use cookies to improve your browsing experience on our website, analyze traffic, and display relevant content. You can manage your preferences in your browser settings.

10. Changes to This Policy

RaysGO Travel reserves the right to update this policy at any time. Any changes will be published on our website and will be effective from the date of publication.